At Aliens Poop we have one of the strongest satisfaction policies on the web, we believe that our clients should be happy from start to finish of their shopping experience, thats why our policy is 100% satisfaction guarantee, as part of our commitment to customer satisfaction, if there are any problems such as a mistaken or damaged item within 30 days from the order date, the customer will receive a replacement for no extra cost. If for any reason the customer is unhappy or unsatisfied with their purchase, they are free to return the item within 30 days for a full refund.
All returned items must have original tags, packaging and accessories on same condition as received.
For safety reasons we can not accept returns of comestibles items, so sorry but if you took a bite we can not accept it back even when our boys at the warehouse told us they would finish eating them for you. :(
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable, liquids or gases.
Gift certificates are also non-refundable.
Upon receiving Your Shipment
Upon the arrival of your shipment, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item to the carrier, or have the item covered under shipping insurance. We urge you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with a damaged product we will work very hard to get you a replacement as quickly as possible.
What if My Order Arrives Damaged?
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you a replacement as soon as possible.
What If I Need to Return an Item?
If you need to return a product please sign in to your account and request a return number from the link provided, if you do not have an account please ask for a return number trough our page or Contact us.